Can you replace the hot surface igniter on my Navien boiler?

Yes. BoilerPart.ca supplies and professionally installs the genuine Navien hot surface igniter across Greater Vancouver. Our licensed technicians diagnose the fault, fit the correct OEM part, and test the system.

Do you sell the Navien hot surface igniter on its own?

No. Boiler parts are supplied and installed by our licensed technicians as part of a repair — we do not sell parts for individual or DIY purchase. We install the Navien hot surface igniter as part of a certified repair so it is fitted correctly, tested for safety, and keeps your Navien warranty valid.

How do I know my Navien hot surface igniter has failed?

Typical symptoms include: Boiler won't ignite; Igniter glows but no flame; Repeated lockouts; No glow visible. On Navien boilers this can also show as E003 Ignition Failure or E012 Flame Loss. We confirm the diagnosis before any work.

Navien · Ignition & Flame

Navien Hot Surface Igniter Replacement in Greater Vancouver

Genuine Navien hot surface igniter, supplied and professionally installed by Technical Safety BC–licensed gas fitters. Never sold for DIY.

Call (604) 359-1081 Request Service

The Hot Surface Igniter on Your Navien Boiler

The hot surface igniter (HSI) is a silicon-nitride or silicon-carbide element that heats until it glows, igniting the gas at the burner. HSIs are fragile and degrade with each cycle; a cracked igniter is a very common no-heat cause.

On Navien systems — including models such as NCB-240E, NCB-210E, NHB-150 — a failing hot surface igniter often shows up as e003 ignition failure or related symptoms. We diagnose it precisely and install the correct genuine Navien part.

Typical Lifespan

5-8 years

Brand

Navien

Part Category

Ignition & Flame

Safety Warning

A hot surface igniter that glows but never lights the burner is usually cracked and needs replacement.

Signs of a Failing Navien Hot Surface Igniter

Boiler won't ignite

Igniter glows but no flame

Repeated lockouts

No glow visible

Delayed ignition

Parts Are Professionally Installed — Not Sold for DIY

For your safety and to keep your manufacturer warranty valid, BoilerPart.ca does not sell loose boiler parts over the counter or for self-installation. Under BC regulations, gas appliance components must be installed by a licensed gas fitter. Every part we source is genuine OEM and is professionally fitted, tested, and certified by our Technical Safety BC–licensed technicians as part of a complete repair or installation.